Check comments for Maybe OpenText will add value to Documentum after all:
Erik van Voorden: Nothing will change for documentum users. They will still get that same level of support as under EMC. Only the company name has changed.
how to treat such statements from a person, who have never worked before in ECM industry and doesn’t have great employment history? I would say: sometimes, it is better to keep silent, and in case of Documentum and OpenText there are a plenty of reasons to do that – take a look how it is possible to turn single phrase into blogpost.
At first, EMC support was always poor (I would rate it as 2 out of 5), moreover, after 2013 it became inadequate (1 out of 5), claiming that you are going to keep support on the same level is a worst advertisement ever –
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